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Troubleshooting Wireless Connections

Unable to connect to La BOX

If you see other networks, your card is Wi-Fi enabled. If not, activate it.

  • If the connection does not work, restart your computer and your BOX, then try again.


Slow connection

Restart La BOX by pressing the ON/OFF button. If this does not solve the problem, refer to the following articles:

> Optimizing the Wireless Network
> Changing the Wireless Channel


No Internet access

If the Online light is off, follow these recommendations:

  •  Check the cabling. A coaxial cable must be connected to your BOX.
  •  Restart La BOX.
  •  Wait 10 to 15 minutes.
  •  If the Online light does not change, contact Customer Service.


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Troubleshooting Wireless Connections

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