My Internet access has been suspended for failing to pay an invoice. What should I do?
Please send us your payment as soon as possible so your services can be restored.
How much time do I have to pay my invoice?
You have 10 days from the date of the invoice.
What methods of payment do you accept?
You can pay by:
- bank transfer,
- automatic debit,
- credit card on your account myMT,
- check payable to Monaco Telecom - Service Recouvrement - BP 377 - 98008 Monaco Cedex
I have received a reminder to pay my invoice even though I already paid it. What should I do?
Contact your Customer Service so we can check if we received your payment.
My debit was rejected. What should I do?
Call your Customer Service with your invoice at hand. We will try to resolve the situation in the most suitable fashion for you.
I would like to pay by bank transfer. What is your bank data?
Compagnie Monégasque de Banque (CMB)
Code banque : 17569
Code guichet : 00001
MT account number: 59463000001
RIB key: 13
Swift code: CMBMMCMX
Iban number: MC5817569000015946300000113
Can I change the date on which my payment is debited?
No, the date your payment is debited cannot be changed.
Direct debits are automatically done 10 days from the date of invoice.
Can you propose a payment plan?
Yes, under certain conditions. Contact your Customer Service to learn more.
I would like to pay by automatic debit. What should I do?
Contact your Customer Service with your bank data. We will accommodate your request online.
We will send a debit authorization form to your bank.
I pay my invoices by automatic debit. What about the SEPA standard?
In accordance with European rules, Monaco Telecom now applies the SEPA standard for all its debits. If the debit system is already in place for your account, you do not need to change anything.
Where should I send my check to pay my invoice?
Please send your check to:
PO Box 377